Last Updated: May 30, 2024

Welcome to Magnet E-Store! Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.magnet.co.zw or make a purchase from us.

1. Information We Collect

Personal Information

When you visit or make a purchase from the Site, we may collect certain information from you, including:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Billing address, and other payment-related information.
  • Order Information: Details of the products you have purchased, order dates, and delivery preferences.

Usage Information

We automatically collect certain information about your device, including:

  • Device Information: IP address, browser type, operating system, and referring URLs.
  • Browsing Information: Pages you view, time spent on pages, and links clicked.

Cookies and Web Beacons

We use cookies and similar tracking technologies to enhance your shopping experience, such as:

  • Session Cookies: To keep you logged in during your visit.
  • Preference Cookies: To remember your preferences and settings.
  • Security Cookies: For security purposes.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Transactions: To process your orders, manage payments, and deliver products.
  • To Improve Our Services: To understand how our customers use the Site and to improve its design and functionality.
  • To Communicate with You: To send order confirmations, updates, and promotional materials.
  • To Personalize Your Experience: To tailor content and product recommendations to your preferences.
  • To Ensure Security: To detect and prevent fraud and other harmful activities.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, and marketing services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information.
  • Objection: You can object to the processing of your personal information under certain conditions.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at privacy@magnetestore.com.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Products & Return policy

You can view our return policy here. All products not cited dual sim for phones are deemed single sim and all laptops not cited as brand new are renewed. Only phones still under production will be considered as brand new. Those phased out of production will be renewed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Magnet E-Store
Email: support@magnet.co.zw
Address: Club Chambers Building, 11th Floor, Nelson Mandela & 3rd, Zimbabwe

Thank you for shopping with Magnet E-Store!